Save or Share this Report

For Sourcing & Vendor Management Professionals

The Forrester Wave™: North American Workplace Services, Q2 2013

Evaluating Leading Providers Amidst A Category Redefinition

April 30, 2013

Authors

Why Read This Report

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the workplace agenda. Key to fulfilling these expectations is the set of service providers that provide much-needed support for this transition in the form of workplace services. In Forrester's 34-criteria evaluation of workplace services vendors, we identified the nine most significant North American workplace services providers — CGI Group, Cognizant, CSC, Dell, Getronics Workspace Alliance (represented in North America by CompuCom Systems, one of the founding members of the strategic alliance that is the GWA), HCL Technologies, HP, IBM, and Unisys — in the North American market for workplace services and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help sourcing and vendor management (SVM) professionals select the right partner for their North American workplace services requirements.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2495 USD).

Purchase

Tools And Templates

Vendor Selection Aids

vendor selection icon
  • Forrester Wave™: North American Workplace Services, Q2 '13

Table of Contents

  • Workplace Services Trends Are Consistent Across Regions
  • Workplace Services Evaluation Overview
  • Desktop Leaders Face Challenges In Workplace Services Transition
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

Recommended Research