The Forrester Wave™: Oracle Services Providers, Q4 2009
IBM And Accenture Lead; Infosys, Oracle, and Deloitte Are Strongest In Key Areas
October 30, 2009
Why Read This Report
In Forrester's 60-criteria evaluation of Oracle services providers, we found that IBM and Accenture led the pack because of the overall breadth and depth of their Oracle services resources across applications and industries, and the breadth of services offered (implementation, maintenance and support, hosting). Deloitte proved its strength through its application expertise, an impressive track record with clients and awards, and its continued build out of low-cost delivery resources. Oracle Consulting scored high, driven by its leading technical expertise across the product suite, significant scale, and tight link to the product vendor. Offshore providers continue to build momentum in this market: providers like Infosys, TCS, and Wipro have strong all-around practices whereas Cognizant, HCL, and Genpact have targeted more specific areas (like Cognizant's focus on PeopleSoft/Siebel and HCL/Genpact's strong focus on operational support for E-Business Suite in key industries). Providers with breadth of capabilities spanning implementation through to strong infrastructure (hosting) footprint also scored well, with providers like Capgemini, CSC, Fujitsu, and Logica providing strong all-around choices from implementation through to ongoing operational support.
Already a Client?
Log in to read this document.
Become a Forrester Client
Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($2495 USD).Purchase
Table of Contents
- "Core Four" Investments Continue; Acquisition Apps Create New Opportunities
- Oracle Implementation And Support Services Evaluation Overview
- Provider Strengths Differ By Application, Breadth Of Services
- Vendor Profiles
- Supplemental Material
- Related Research Documents
Key Considerations For Selecting An Oracle Services Provider
March 17, 2011 | Liz Herbert
Best Practices For Selecting And Managing Your Oracle Implementation Provider
September 18, 2009 | Liz Herbert
Best Practices For Selecting And Managing Your SAP Implementation Provider
May 18, 2009 | Liz Herbert