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For Customer Experience Professionals

The France Customer Experience Index, 2016

Repeat Winners Hold Steady As The Overall Quality Of CX Worsens In France

November 14, 2016


Why Read This Report

How well do leading brands build loyalty with the quality of their customer experience (CX)? In this report, we reveal the top performers in France as well as the leaders and laggards in the credit card, digital retail, traditional retail, and banking industries. We also uncover which emotions play the biggest role in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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Table of Contents

  • Customer Experience Investments In France Are More Urgent Than Ever
  • Brands In Most Countries Underperform, But CX In France Is Dismal
  • Emotion Holds The Key To CX-Fueled Loyalty
  • Recommendations

  • Ground Your CX Improvement Program In Driver Analysis
  • Supplemental Material
  • Related Research Documents

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