Skip to main content

Save or Share this Report

For Customer Experience Professionals

The France Customer Experience Index, 2016

Repeat Winners Hold Steady As The Overall Quality Of CX Worsens In France

November 14, 2016

Authors

Why Read This Report

How well do leading brands build loyalty with the quality of their customer experience (CX)? In this report, we reveal the top performers in France as well as the leaders and laggards in the credit card, digital retail, traditional retail, and banking industries. We also uncover which emotions play the biggest role in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Table of Contents

  • Customer Experience Investments In France Are More Urgent Than Ever
  • Brands In Most Countries Underperform, But CX In France Is Dismal
  • Emotion Holds The Key To CX-Fueled Loyalty
  • Recommendations

  • Ground Your CX Improvement Program In Driver Analysis
  • Supplemental Material
  • Related Research Documents

Recommended Research