Trends Report

The France Customer Experience Index, 2016

Repeat Winners Hold Steady As The Overall Quality Of CX Worsens In France

November 14th, 2016
Joana de Quintanilha, VP, Principal Analyst
Joana de Quintanilha VP, Principal Analyst
Alex Causey, null
Alex Causey
With contributors:
David Truog , Thomas Husson , Harley Manning , Roxana Strohmenger , Gabriella Zoia , Rachel Birrell

Summary

How well do leading brands build loyalty with the quality of their customer experience (CX)? In this report, we reveal the top performers in France as well as the leaders and laggards in the credit card, digital retail, traditional retail, and banking industries. We also uncover which emotions play the biggest role in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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