Trends Report

The UK Customer Experience Index, 2016

UK Brand Scores Reveal A Year Of Progress

November 1st, 2016
Joana de Quintanilha, VP, Principal Analyst
Joana de Quintanilha VP, Principal Analyst
Alex Causey, null
Alex Causey
With contributors:
David Truog , Harley Manning , Roxana Strohmenger , Gabriella Zoia , Rachel Birrell

Summary

How well do leading brands build loyalty with the quality of their customer experience (CX)? In this report, we reveal the top performers in the UK and the specific brands that you must beat to take the lead in your own industry. We also compare traditional industries with their digital competitors and uncover which emotions play the biggest role in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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