Why Read This Report
Which German brands create the most loyalty with their customers? This report applies Forrester's CX Index™ methodology to German brands to uncover how easy it is to do business with them, how effective it is, and how customers feel walking away from the experience. We delve into how German brands performed this year, with a special look at repeat winners. To conclude, we reveal which emotions play the biggest role in CX. CX professionals should use this report to hone their CX efforts.
Get Access
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.