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For Application Development & Delivery Professionals

The Rise Of Customer Service Robots

Use Physical Robots To Make Operations More Human

August 21, 2018

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Why Read This Report

Customer service leaders are reimagining their operations with automation and AI at the center, fundamentally changing the nature of jobs. Customer service robots — semi- or fully autonomous physical machines that perform services for the wellbeing of humans and equipment — are emerging as a viable solution in the AI technology arsenal. Robots can assist field workers and retailers to deliver better experiences and take over dangerous and undesirable service tasks. This report explores four nascent scenarios for customer service robots.

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Table of Contents

  • The Future Of Customer Service Requires Robots In The Workforce
  • Robots Make Inroads Into Four Customer Service Scenarios
  • How To Operationalize Robots
  • What It Means

  • Embrace Robots, And Forge Ahead In Service Differentiation
  • Supplemental Material
  • Related Research Documents

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