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For Application Development & Delivery Professionals

The Second Coming Of Digital-First Customer Service Solutions

AI Fuels Differentiated Digital Customer Service Experiences

February 28, 2018


Why Read This Report

Chat, chatbots, messaging platforms, the internet of things, video, and cobrowsing: Customers are turning to these new technologies for customer support at an ever-increasing rate. Vendors that provide AI-fueled digital customer service solutions complement and extend the capabilities of traditional customer service solutions to handle these new channels and orchestrate new experiences. This report highlights the emergence of and need for this important new category of customer service solutions for application development and delivery (AD&D) professionals.

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Table of Contents

  • CRM Technologies Alone Can't Connect Customer Moments
  • AI-Fueled Customer Service Underpins Relationship And Revenue
  • AI-Fueled Digital-First Customer Service: A Category In The Making
  • What It Means

  • AI-Fueled Digital-First Customer Service Solutions Combat Mediocrity
  • Supplemental Material
  • Related Research Documents

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