Skip to main content

Save or Share this Report

For CIOs

The Shrinking Productivity Gains From Technology Investments

CIOs Will Need A New Approach To Justifying Their Tech Investments

May 1, 2019

Primary author headshot


Why Read This Report

Improving productivity has been core to the value proposition for technology investments. However, trends in overall US productivity indicate that tech spending is not delivering the same lift to productivity it once did. Of course, there are exceptions to this emerging rule, so there are still many cases when tech investments can be justified based on productivity gains. CIOs will increasingly need to justify tech investments based on effectiveness and probabilistic benefits (more positive outcomes; fewer negative outcomes).

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Table of Contents

  • What Does Falling Productivity Growth Mean?
  • A Post-2012 Slowdown In Productivity Is Clear Across All Industries
  • Eight Reasons Why Tech Spending Is Having Less Productivity Benefit
  • Recommendations

  • Build Your Tech Business Case On Effectiveness
  • Supplemental Material
  • Related Research Documents

Recommended Research