Skip to main content

Save or Share this Report

For CIOs

The State Of Automation In Indonesia

Indonesian Firms Are Adopting Automation For Customer-Facing Processes, But Challenges Remain

December 22, 2020


Why Read This Report

Adaptiveness and customer experience (CX) improvements are key business priorities for firms in Indonesia in 2021, and automation will be a key enabler of these objectives. For 2021, Indonesian firms are prioritizing customer- and workforce-focused automation to adapt to the new normal. Challenges for automation adoption are mainly around people and culture, but improvements in technology, organization, and leadership also play critical roles. CIOs should read this report to understand Indonesia's automation landscape.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).


Recommended Research