In May 2015, Forrester completed its second annual survey of customer experience (CX) professionals at large Australian companies. This report analyzes the key findings of the survey to gauge the current state of CX maturity in Australia and the evolution of the market over the past 12 months. While our 2014 CX survey focused specifically on CX management practices, in 2015 we also included questions from Forrester's CX maturity assessment, allowing us to analyze how mature Australian firms' CX practices are. CX pros can use this report to assess their organization's CX maturity — processes, capabilities, skills, and investments — relative to other Australian firms.