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For Infrastructure & Operations Professionals

The State Of Enterprise VoIP And Unified Communications Adoption In Europe: 2007

December 6, 2007

Authors

  • By Phil Sayer
  • with Andrew Parker,
  • Andrea Carini,
  • Antonin Shanahan

Why Read This Report

Enterprise implementation of voice over IP (VoIP) in Europe is firmly entering the mass adoption phase. Most enterprises (76%) are going down the IP PBX route — either installing the equipment on their own premises or contracting a managed service from a hosting center. Enterprise interest in hosted VoIP is also increasing, although from a very small base, and the growth of IP contact centers appears to have stalled. Unified communications (UC) are firmly on the agenda — 35% of firms say UC is a priority, and 18% have implemented some element of UC. However, very few firms today have enterprisewide strategies for UC; the obstacles that they face include cost justification, internal organizational issues, and the need to deal with multiple vendors in a complex and constantly changing market. However, enterprise sourcing professionals need to grasp the nettle and develop a sourcing strategy for UC, as there is growing evidence that a successful UC deployment can improve a firm's competitive position and its bottom line.

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Table of Contents

  • Enterprise VoIP In Europe Has Reached The Mainstream
  • VoIP And Unified Communications Are Now Critical Technologies
  • RECOMMENDATIONS

  • Buyers Need To Foster An Integrated Strategy For IT, VoIP, And UC
  • WHAT IT MEANS

  • Sourcing Departments Must Stop Sourcing IT And Communications In Silos
  • Supplemental Material
  • Related Research Documents