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For CIOs

The State Of IT Maturity, 2020 — On The Path To A Future Fit Technology Strategy

The Benchmark Report In The IT Transformation Playbook

March 9, 2021

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This report is part of "Optimize" in The IT Transformation Playbook.

Why Read This Report

Forrester surveyed more than 12,000 global business and technology decision-makers with influence over technology purchases to better understand what mature technology leaders are doing to meet their firms' customer-obsessed business needs. Read this report to understand areas where mature CIOs and other leaders are investing significantly more than others as they develop a future fit tech strategy — as well as some investments where they aren't doing enough. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Firms' Future Fit Tech Strategies Enable Customer Obsession Maturity
  • Advanced Firms Show Little Variance Among Business Priorities
  • Tech For Future Fit Strategies Ranks High In Advanced CTOs' Priorities
  • IT Change Initiatives Leap From Beginner To Intermediate
  • IT Transformation Maturity Varies By Industry And Geography
  • Supplemental Material
  • Related Research Documents

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