Trends Report

The State Of Vendor Management: 2008

Forrester's Survey Of 947 North American And European Enterprises Shows That VMOs Are Ascending

November 5th, 2008
John McCarthy, null
John McCarthy
With contributors:
Philipp Karcher , Christine Ferrusi Ross

Summary

Forrester's Enterprise IT Services Survey, North America And Europe, Q2 2008, shows that the investment and focus on vendor management activities continues to increase. This trend shows that firms are clearly taking more of an activist sourcing approach, which is also paying off in a higher level of satisfaction with their decisions to outsource. However, there are still areas of organizational resistance and a lack of clarity about the role of the vendor management.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.