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The State Of Workforce Technology Adoption: US Benchmark 2011

How US Information Workers Adopt And Use Technology

September 21, 2011

Authors

  • By Ted Schadler,
  • TJ Keitt,
  • Philipp Karcher,
  • Rob Koplowitz,
  • Tim Walters, Ph.D.,
  • Sean Sweeney
  • with Matthew Brown,
  • Heather Martyn

Why Read This Report

This report is a graphical analysis of Forrester's Q2 2011 US Workforce Technology And Engagement Online Survey of 4,985 US information workers. Armed with this baseline data from every US industry, department, and organization size, you can benchmark your own workforce technology levels, tailor devices and software to the specific needs of different employee groups, right-size your computer and license purchases, and make fact-based decisions about which technology to invest in and why.

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Table of Contents

  • Raise Productivity And Reduce Cost By Assessing Workforce Behavior
  • A Day In The Life Of An Information Worker
  • Segment Employees To Better Serve Their Needs
  • Right-Size Your Software Licenses To Save Money
  • Smartphones Seed A Bring-Your-Own-Device Strategy
  • Analyze Barriers And Benefits To Drive Adoption
  • Social Collaborators: Few In Number, Big In Impact
  • Half Your Workers Are Mobile Or Remote
  • Mobile Workers Carry More Risk, Create More Value
  • Information Resources Still Drive Intranet Use
  • IT Satisfaction: Getting Scientific About The Drivers
  • Supplemental Material

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