The Time Has Come To Eliminate Paper Statements
US eStatement Adoption Has Leveled Off
July 17, 2009
Why Read This Report
What's the state of eStatement adoption in the US? It appears to have leveled out a bit, according to data from Forrester's North American Technographics® Online Banking Survey, Q1 2009 (US). An average of 55% of online checking, savings, and credit card customers today receive an eStatement, roughly the same rate as in our Q2 2008 study. What's holding back wider adoption of eStatements? Across product types, almost 50% of consumers continue to blame it on needing a paper statement for their records. The time has come to show users how they can find last year's statement and then save or print a copy.
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