Skip to main content

Save or Share this Report

For Application Development & Delivery Professionals

The Top Five Best Practices For RPA In Customer Service

How To Drive Great Agent And Customer Experiences With RPA

April 6, 2020

Primary author headshot

Authors

Why Read This Report

Just under half of customer service operations we surveyed are using robotic process automation (RPA) to automate repeatable agent tasks. RPA helps onboard agents faster, boosts their confidence, increases their productivity, and allows them to deliver a higher quality of service. Yet RPA is only one of many technologies that help customer service organizations accomplish these goals. This report articulates five best practices for customer service leaders to follow that will help unlock the value of RPA for contact centers.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($745 USD).

Purchase

Table of Contents

  • The ROI Of RPA Is Hard To Sustain
  • Follow Five Best Practices To Get The Most Out Of RPA
  • What It Means

  • RPA Is A First And Necessary Step To True Transformation
  • Supplemental Material
  • Related Research Documents

Recommended Research