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The Top Five Best Practices For RPA In Customer Service

How To Drive Great Agent And Customer Experiences With RPA

April 6, 2020

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Why Read This Report

Just under half of customer service operations we surveyed are using robotic process automation (RPA) to automate repeatable agent tasks. RPA helps onboard agents faster, boosts their confidence, increases their productivity, and allows them to deliver a higher quality of service. Yet RPA is only one of many technologies that help customer service organizations accomplish these goals. This report articulates five best practices for customer service leaders to follow that will help unlock the value of RPA for contact centers.

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Table of Contents

  • The ROI Of RPA Is Hard To Sustain
  • Follow Five Best Practices To Get The Most Out Of RPA
  • What It Means

  • RPA Is A First And Necessary Step To True Transformation
  • Supplemental Material
  • Related Research Documents

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