Best Practice Report

Answers To The Top 10 Questions About Closing The Loop With Your Customers

What CX Professionals Should Know About How To Close the Loop

April 11th, 2022
Colleen Fazio, Senior Analyst
Colleen Fazio Senior Analyst
With contributors:
Enza Iannopollo , Maxie Schmidt , Harley Manning , Daniel Portillo , Shayna Neuburg

Summary

Following up with customers who give feedback can be daunting, and too few companies do it systemically. This report answers the most common questions about closing the customer feedback loop that we hear from CX professionals in companies at all levels of voice-of-the-customer (VoC) program maturity — whether looking to establish a closed-loop process or evolve an existing one.

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