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For Customer Experience Professionals

The Top Five Best Practices Of Closing The Customer Feedback Loop, 2019

November 26, 2019

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Why Read This Report

Most voice-of-the-customer (VoC) programs leverage VoC technologies to some degree. However, many programs don't take advantage of their solution's ability to create a formal process for closing the customer feedback loop. That's unfortunate because closing the loop doesn't just improve CX; it delivers business benefits as well. To help CX pros chart their path to a formal process for closing the customer feedback loop, this report outlines five best practices.

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Table of Contents

  • Improve CX By Closing The Customer Feedback Loop
  • Recommendations

  • Maximize The Value Of Closing The Customer Feedback Loop
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