Save or Share this Report

For Enterprise Architecture Professionals

The Top Five Technology Trends That Affect Your Enterprise Content Management Strategy

October 4, 2007

Primary author headshot

Authors

Why Read This Report

Defining a strategy for enterprise content management (ECM) challenges most enterprises. Most information and knowledge managers focus their attention on very tangible areas such as IT consolidation, risk mitigation, and using ECM to improve business processes. Yet many point to a lack of future insight into ECM trends as an inhibitor to their strategy development. Numerous trends will affect ECM over the next few years. But information and knowledge managers should pay closest attention to five key trends that will affect their ECM strategies: 1) tech populism; 2) pervasive information management infrastructures; 3) new software models (like open source, Software-as-a-Service (SaaS), and managed services), 4) the use of persuasive content for enhancing the customer experience; and 5) the new IT imperative — design for people, build for change.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Today's ECM Strategies Focus On The Tangible
  • Tech Populism, New Software Models, And Dynamic Business Apps Will Hit ECM
  • RECOMMENDATIONS

  • Don't Believe There's Anything Basic About ECM
  • Supplemental Material
  • Related Research Documents