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For Application Development & Delivery Professionals

The UC User Dilemma: If I&O Builds It, Will They Come?

I&O Teams Can Take A More Active Role In Driving User Adoption By Avoiding Six Common UC Deployment Pitfalls

August 3, 2011

Authors

  • By Onica King,
  • Art Schoeller
  • with Robert Whiteley III,
  • Eric Chi

Why Read This Report

The value of unified communications (UC) increases when users have the reassurance that they can collaborate across the enterprise. For many infrastructure and operations (I&O) professionals who are managing the trend of consumerization of IT, it's easy to assume that little investment is needed to drive user adoption because so many consumers use similar tools today. This report identifies the current state of UC adoption, highlights key concerns I&O teams must address, and identifies six common UC pitfalls to avoid.

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Table of Contents

  • I&O Teams Can Take Advantage Of Maturing Unified Communications
  • I&O Teams Must Overcome Their Concerns About The Value And Adoption Of UC
  • Overcome End User Concerns To Accelerate UC Adoption
  • Avoid Six Common I&O Pitfalls That Limit UC Adoption
  • RECOMMENDATIONS

  • Key Steps That I&O Professionals Can Take To Increase UC Adoption
  • Related Research Documents

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