Trends Report

The US Auto And Home Insurers Customer Experience Index, 2018

How US Auto And Home Insurers Earn Loyalty With The Quality Of Their Experience

June 20th, 2018
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
Faith Adams, null
Faith Adams
August du Pont, null
August du Pont
With contributors:
Harley Manning , Benjamin Ensor , Piers Conway , Shayna Neuburg

Summary

How well do leading auto and home insurers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 19 insurers that were analyzed as part of the US CX Index. We also unveil trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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