Advanced Search

Save Or Share This Report

For Infrastructure & Operations Professionals

The Unified Communications Paradox

How To Match What Users Want With What You Sell In A Confused Market

May 8, 2007

Primary author headshot

Authors

  • By Henry Dewing
  • with Ellen Daley,
  • Elizabeth Herrell,
  • April Lawson

Why Read This Report

Unified communications (UC) allows businesses and their employees to communicate when, where, and how they want, while offering tremendous business value. Demand has heated up — more than half of North American and European firms report some type of UC initiative. However, misperception reigns on what these solutions are. Vendors selling UC solutions must hurdle the misperception that IP telephony (IPT) alone equals UC and clearly articulate the business value of IPT beyond just a point solution. The vendor landscape in the future will be more complex with IPT providers, desktop software makers, and enterprise application providers all offering solutions — with no clear leader emerging yet.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Recommended Research