The Forrester Tech Tide™: Video Technologies For Customer And Employee Experience, Q4 2020

Nineteen Technologies Underpin Video Initiatives

October 28th, 2020
With contributors:
Allen Bonde, Alessia Stewart, Madison Bakalar


Video content is increasingly critical to acquiring, serving, and retaining customers — as well as employees. To enhance digital experiences with video, companies are evaluating and adopting a wide range of enabling technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the top 19 technology categories that support video initiatives. Application development and delivery (AD&D) professionals should read this report to shape their firm's investment approach to these technologies.

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Allen Bonde
Alessia Stewart
and Madison Bakalar