Tech Tide Report

The Forrester Tech Tide™: Video Technologies For Customer And Employee Experience, Q4 2020

Nineteen Technologies Underpin Video Initiatives

October 28th, 2020
Nick Barber, null
Nick Barber
With contributors:
Allen Bonde , Alessia Stewart , Madison Bakalar


Video content is increasingly critical to acquiring, serving, and retaining customers — as well as employees. To enhance digital experiences with video, companies are evaluating and adopting a wide range of enabling technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the top 19 technology categories that support video initiatives. Application development and delivery (AD&D) professionals should read this report to shape their firm's investment approach to these technologies.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.