Report

The Germany Customer Experience Index, 2016

CX Quality In Germany Is OK, With No Individual Movers Or Shakers
November 14th, 2016
With Contributors:
Roxana Strohmenger
Gabriella Zoia
and Rachel Birrell

Summary

Which German brands create the most loyalty with their customers? This report applies Forrester's CX Index™ methodology to German brands to uncover how easy it is to do business with them, how effective it is, and how customers feel walking away from the

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