Trends Report

The Offline Mobile Challenge

Tackling Mobile Apps' Most Important And Difficult Feature

September 26th, 2014
With contributors:
Christopher Mines , Eric Wheeler

Summary

Companies are adopting a business technology (BT) agenda with a focus on driving great customer experience, yet these experiences are increasingly delivered on devices with transient network connections. Developers strive to satisfy customers in their mobile moments, but cannot make assumptions about the constancy, quality, or even existence of an individual's network connection. Therefore offline support will be a crucial consideration for nearly every future modern application. Unfortunately, our experience shows that offline support is the mobile app feature continually underscoped by developers and over-simplified by stakeholders. This report dives into the nuances of offline, its varying flavors, and why it's often the most expensive (and valuable) infrastructure service mobile dev teams will implement.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.

With
Christopher Mines
and Eric Wheeler