The Promise (And Perils) Of Customer-Focused Government Technology Transformation

Technology transformation is a fundamental lever to change the working of government overall. Government organizations must change their cultures to attract digital skills, encourage employees to engage more effectively, and boost willingness to embrace open innovation and experimentation. Government priorities, including higher citizen engagement, improved productivity, and stronger economic growth, all depend on digital technology. Technology transformation will enable government organizations to do more with potentially lower investments. This report helps government CIOs devise their strategies for technology transformation as the basis for enabling customer-centric solutions.