Report

The Promise (And Perils) Of Customer-Focused Government Technology Transformation

Drive Customer-Centricity With An Adaptive Approach To Technology Management
October 13th, 2020
With
Jennifer Belissent, PhD
Elitsa Kortenska
and Diane Lynch

Summary

Technology transformation is a fundamental lever to change the working of government overall. Government priorities, including higher citizen engagement, improved productivity, and stronger economic growth, all depend on digital technology. Technology tra

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