The Promise (And Perils) Of Customer-Focused Government Technology Transformation

Drive Customer-Centricity With An Adaptive Approach To Technology Management
October 13th, 2020
Jennifer Belissent, PhD
Elitsa Kortenska
and Diane Lynch


Technology transformation is a fundamental lever to change the working of government overall. Government priorities, including higher citizen engagement, improved productivity, and stronger economic growth, all depend on digital technology. Technology tra

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.