Trends Report

The Top 10 Chatbots For Enterprise Customer Service

June 29th, 2017
With contributors:
Stephen Powers , Bill Seguin , Diane Lynch

Summary

In Forrester's evaluation of the emerging market for chatbots in customer service, we identified the10 most significant providers — [24]7, Artificial Solutions, Creative Virtual, Inbenta, Interactions, IPsoft, Nanorep, Next IT, Nuance, and Reply.ai — in the category and ranked them. This report details our findings about how well each vendor scored in 10 criteria and where they stand in relation to each other. Application development and delivery (AD&D) and customer service professionals can use this review to select the right partner for their chatbot needs.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.