Report

The Top 10 Trends Among VoC Leaders, 2019

April 15th, 2019
With
Ben Salamin
and Shayna Neuburg

Summary

Forrester interviewed customer experience (CX) professionals, customer feedback management vendors, and CX consultancies to find out what's enabling voice-of-the-customer (VoC) leaders to be successful. We found 10 trending practices that help lead to bes

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