The US Federal Customer Experience Index, 2015

A Benchmark Of Federal Government Agencies, Highlighting The Drivers Of Great Federal CX
August 13th, 2015
With Contributors:
Carla O'Connor
and Kara Hartig


Forrester's Customer Experience Index (CX Index™), US Consumers Q1 2015, shows that federal agencies are still providing substandard experiences — and their poor CX performance is hurting both agency operations and the health of the entire political syste

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