Trends Report

The US Luxury Auto Manufacturers Customer Experience Index, 2018

How US Luxury Auto Manufacturers Earn Loyalty With The Quality Of Their Experience

June 20th, 2018
BM
Brendan Miller
AC
Alex Causey
With contributors:
David Truog , Fiona Swerdlow , Sam Wolken , Bill Nagel

Summary

How well do leading luxury auto brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the rankings of seven luxury auto brands that we analyzed as part of the US Customer Experience Index (CX Index™). We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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