Trends Report

The Unified Customer Experience Imperative

Delivering Experience Excellence Across A Fractured Network Of Digital Touchpoints

 and  three contributors
May 07, 2013

Summary

Today's digital landscape is distributed across an array of touchpoints and devices. With customers able to interact through multiple channels at any given moment, firms need to ensure that they deliver a coherent experience across all interactions. This report outlines how customer experience professionals can optimize and continuously improve their digital customer experiences. It is designed to help you work toward achieving the goal of providing seamless cross-touchpoint experiences to your customers.

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