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For Security & Risk Professionals

Top Consumer Authentication Pitfalls To Avoid

Continuous Improvement: The Identity And Access Management Playbook

July 6, 2018


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This is the Continuous Improvement report in The Identity And Access Management Playbook For 2020.

Why Read This Report

Digital businesses must manage, govern, and secure customers' access to systems without hurting the customer experience. As firms increase the digital channels for customer interaction, they also increase the number of potentially confusing consumer authentication experiences. As a result, they're hemorrhaging customers and suffering increased support costs related to password and authentication. This report outlines 10 barriers to authentication success — and how S&R pros can improve online security without sacrificing experience.

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Table of Contents

  • Online Authentication: A Necessary Enabler And Evil
  • The 10 Pitfalls Of User Authentication
  • Supplemental Material
  • Related Research Documents

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