Why Read This Report
Forward-thinking infrastructure and operations (I&O) leaders know that traditional IT delivery models can't meet the expectations of today's empowered customers. Pursuit of the business technology (BT) agenda will dominate the technology management cycle. To thrive in this cycle, I&O teams need to reorganize, retool, and reskill by becoming service engineers, assemblers, and designers and by pursuing DevOps and its successors. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are updating it now to include our latest research on I&O transformation.
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