Summary
Forward-thinking infrastructure and operations (I&O) leaders know that traditional IT delivery models can't meet the expectations of today's empowered customers. Pursuit of the business technology (BT) agenda will dominate the technology management cycle. To thrive in this cycle, I&O teams need to reorganize, retool, and reskill by becoming service engineers, assemblers, and designers and by pursuing DevOps and its successors. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are updating it now to include our latest research on I&O transformation.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).