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For Infrastructure & Operations Professionals

Transform Your I&O Team To Deliver The Business Technology Agenda

Understand The New Technology Management Value Chain

August 25, 2016


  • By Eveline Oehrlich,
  • Jean-Pierre Garbani
  • with Laura Koetzle,
  • Vanessa Wegner,
  • Diane Lynch

Why Read This Report

Forward-thinking infrastructure and operations (I&O) leaders know that traditional IT delivery models can't meet the expectations of today's empowered customers. Pursuit of the business technology (BT) agenda will dominate the technology management cycle. To thrive in this cycle, I&O teams need to reorganize, retool, and reskill by becoming service engineers, assemblers, and designers and by pursuing DevOps and its successors. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are updating it now to include our latest research on I&O transformation.

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Table of Contents

  • The Business Technology Agenda Requires Unity At Speed
  • Technology Disruption Typically Follows A Three-Cycle Pattern
  • The Three Stages Of The Technology Management Cycle
  • I&O Must Develop New Skills To Succeed
  • What It Means

  • I&O's Future Lies In Planning And Brokering
  • Related Research Documents