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For Infrastructure & Operations Professionals

Transform Insights Into A Better Employee Technology Experience

Collect, Analyze, And Put Qualitative And Quantitative Data To Work

July 16, 2019

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Why Read This Report

Very few organizations have processes and tools in place to holistically monitor, manage, and optimize employee technology experience. Underperforming devices, poorly designed apps, and sluggish networks often go undiagnosed, leaving employees with suboptimal technology experiences that reduce their daily productivity. As the importance of employee experience (EX) grows, so does the need to manage end user experience. This report looks at the emergence of end user experience management and helps infrastructure and operations (I&O) leaders understand the processes, tools, and operational changes that make it successful.

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Table of Contents

  • End User Experience Management Is Critical, But Most Don't Do It Well
  • Embrace Five Imperatives Of End User Experience Management
  • Embark On Your Journey To Improve Employee Technology Experience
  • What It Means

  • Experience Management Will Enhance I&O's Business Relevancy
  • Supplemental Material
  • Related Research Documents

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