Best Practice Report

Build An Employee Technology Experience Strategy

Collect, Analyze, And Put Qualitative And Quantitative Data To Work

July 16th, 2019
Andrew Hewitt, Senior Analyst
Andrew Hewitt Senior Analyst
With contributors:
Lauren Nelson , Tyler Brown , Diane Lynch

Summary

Very few organizations have the processes and tools in place to holistically monitor, manage, and optimize employee technology experience. Underperforming devices, poorly designed apps, and sluggish networks often go undiagnosed, leaving employees with suboptimal technology experiences that reduce their daily productivity. As the importance of employee experience (EX) grows, so does the need to manage the end user experience. This report looks at the emerging practice of technology experience management and helps operations leaders understand the processes, tools, and operational changes that make it successful.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.