Trends Report

Trends 2017: North American Digital Insurance

Lead Your Company's Journey To Mastering Digital Business

August 8th, 2017
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
With contributors:
Edoardo Zavarella , Benjamin Ensor , Cody White , Shayna Neuburg

Summary

Your customers are changing the rules. Your agents are launching the same digital tools as yours to hold onto their customers. New competitors like Lemonade are shrinking legacy business processes to seconds. Insurance digital teams are facing the disruptor's dilemma: Should we emulate the insurtech startups or stay focused on honing existing competencies? This report focuses on the drivers shaping the insurance landscape and the actions that North American insurance digital business strategy teams must take through the rest of 2017.

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