Forecast Report

US B2B eCommerce Forecast: 2015 To 2020

B2B eCommerce Will Top $1 Trillion By 2020 In The US

April 2nd, 2015
AH
Andy Hoar
With contributors:
Carrie Johnson , Patti Freeman Evans , Susan Wu , Jacob Milender

Summary

Forrester estimates that B2B eCommerce will top $1.1 trillion and account for 12.1% of all B2B sales in the US by 2020. At the end of 2015, Forrester expects eCommerce to reach $780 billion and represent 9.3% of total B2B sales in the US. We're forecasting a compound annual growth rate (CAGR) of 7.7% in B2B eCommerce over the next five years — driven largely by channel-shifting B2B buyers and the desire by B2B companies to reduce their costs to serve clients. This report defines the potential of the US B2B eCommerce space and what B2B eBusiness and channel strategy professionals must do to take advantage of the opportunity.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.