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For CIOs

Understand Four Key Factors To Define Your Future Adaptive Ops Model

Poorly Designed IT Operating Models Are The Primary Cause Of Failed Business Transformations

March 4, 2019


Why Read This Brief

The quest for customer obsession is arduous — littered with obstacles that impede progress. Those firms that have obtained the highest levels of customer obsession have done so by adopting a well-defined, adaptive operating model. Those that have struggled often have siloed or misaligned operating models. CIOs and C-suite executives should read this brief to understand how their firm's customer-obsessed, adaptive business operating model will help IT define its operating model.

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