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For Application Development & Delivery Professionals

Understanding Business Change Management Challenges

Persistent Questions Business Process Pros Ask

November 21, 2011

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  • By Claire Schooley
  • with Connie Moore,
  • Andrew Magarie

Why Read This Report

The pace of continuous improvement and transformational change in business processes continues to accelerate, often outpacing employees' ability to keep up. In general, businesspeople don't embrace change readily; even when they're well prepared for it, the results of change include anxiety, resistance, and anger, which often undermine the change process. Avoid these pitfalls by implementing some of the most important components of change management: leader support, flexible short- and long-term planning, ongoing communications, and metrics to track the success of the change initiative.

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