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For Infrastructure & Operations Professionals

Unified Communications And Collaboration Is Poised For Growth As Demand Rises

November 6, 2012

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Why Read This Report

I&O professionals choosing unified communications and collaboration (UC&C) solutions today face a daunting array of solution types, capabilities, and business models. This report outlines a categorization of UC&C solutions, firms' needs for UC&C, and current UC&C business models. Matching user and business unit need to collaboration capabilities and optimizing the business model based on your firm's technical and financial profile will increase the return on investment in UC&C by providing a solid foundation for innovation.

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Table of Contents

  • Communications And Collaboration Are Recurring Budget Line Items
  • The Voyage Has Been Messy, But The Destination Is In Sight
  • RECOMMENDATIONS

  • To Get UC&C Right, I&O Pros Must Focus On User Needs
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