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For Application Development & Delivery Professionals

Unified Communications Purchase Plans 2012

The UC Market Matures And Consolidates

January 11, 2012

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Why Read This Report

Unified communications (UC) remains a priority for infrastructure and operations (I&O) professionals. In Forrester's Forrsights Networks And Telecommunications Survey, Q1 2011, we asked 547 North American and European technology decision-makers about their UC spending plans. Their responses revealed that they understand the elements of UC, and can define the business case and drive adoption with confidence. Interoperability is a top concern in the industry today, but I&O professionals are choosing to solve the problem by migrating to a single-vendor solution. This migration occurs over a series of upgrades to UC components, with each step resulting in the reduction of the number of vendors in the overall UC road map. I&O professionals are interested in cloud-based UC deployments, but today they're investing in more evolutionary centralized and private hosted architectures.

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Table of Contents

  • I&O Pros Find That A Maturing UC Market Is Easier To Navigate
  • I&O Professionals Look To Standardize With A Shorter List Of Vendors
  • Cloud Options Appeal To I&O Pros, But Most Will Stay On-Premises — For Now

  • I&O Professionals Need To Drive Consolidated UC Architectures
  • Supplemental Material
  • Related Research Documents

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