Advanced Search

Save Or Share This Report

For Application Development & Delivery Professionals

Unified Communications Purchase Plans 2012

The UC Market Matures And Consolidates

January 11, 2012

Primary author headshot

Authors

Why Read This Report

Unified communications (UC) remains a priority for infrastructure and operations (I&O) professionals. In Forrester's Forrsights Networks And Telecommunications Survey, Q1 2011, we asked 547 North American and European technology decision-makers about their UC spending plans. Their responses revealed that they understand the elements of UC, and can define the business case and drive adoption with confidence. Interoperability is a top concern in the industry today, but I&O professionals are choosing to solve the problem by migrating to a single-vendor solution. This migration occurs over a series of upgrades to UC components, with each step resulting in the reduction of the number of vendors in the overall UC road map. I&O professionals are interested in cloud-based UC deployments, but today they're investing in more evolutionary centralized and private hosted architectures.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Timely and relevant, Forrester's RoleView research aligns to 13 leadership roles across business and technology management. Our expertise in customer experience, mobile, digital business, and big data will help your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • I&O Pros Find That A Maturing UC Market Is Easier To Navigate
  • I&O Professionals Look To Standardize With A Shorter List Of Vendors
  • Cloud Options Appeal To I&O Pros, But Most Will Stay On-Premises — For Now
  • RECOMMENDATIONS

  • I&O Professionals Need To Drive Consolidated UC Architectures
  • Supplemental Material
  • Related Research Documents

Recommended Research