Trends Report

Unlock The Hidden Value Of Chatbots For Your Customer Service Strategy

Go Beyond Just Cost Reduction

January 19th, 2018
With contributors:
Stephen Powers , Sarah Dawson , Peter Harrison

Summary

Chatbots have strong appeal as firms bring mass personalization to customers. Cost savings are the best-known benefit, but less-well-known benefits include insights from unstructured data, cost optimization, and experience improvement for customers and agents. This report details how application development and delivery (AD&D) pros can create a chatbot strategy for customer service that aligns with business benefits that transform engagement.

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