Updated 2011: A Sample IT Infrastructure And Operations Balanced Scorecard
September 23, 2011
Why Read This Report
The Balanced Scorecard is built around four dimensions that have been adjusted for use in information technology: the value perspective, the customer orientation perspective, the operational excellence perspective, and the future, learning, and growth perspective. In this adaptation of the BSC for I&O, each perspective has two business objectives associated with it, and each objective can be measured with many different metrics. This is an update to the 2009 version of the IT I&O Balanced Scorecard.
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