Trends Report

Use Employee Journey Mapping To Improve Your Company's Performance

The Benefits Of Employee Journey Mapping

April 18th, 2017
David Brodeur-Johnson, Principal Analyst
David Brodeur-Johnson Principal Analyst
With contributors:
Christopher Voce , Samuel Stern , Clare Garberg , Diane Lynch

Summary

The employees in your organization strive daily to create value for customers, yet they must often overcome the drag of inefficient processes, policies, and tools. Employee journey mapping is a powerful method for infrastructure and operations (I&O) professionals and can help them do both by identifying what's in their way. This report offers the tools I&O pros need to run a successful program and shares lessons learned from the companies that have used employee journey mapping to improve productivity. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to factor in new ideas and data.

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