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For Infrastructure & Operations Professionals

Use Employee Journey Mapping To Improve Your Company's Performance

Experience: The Employee Experience Playbook

April 18, 2017

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This is the Experience report in The Employee Experience Playbook For 2019.

Why Read This Report

The employees in your organization strive daily to create value for customers, yet they must often overcome the drag of inefficient processes, policies, and tools. Employee journey mapping is a powerful method for infrastructure and operations (I&O) professionals and can help them do both by identifying what's in their way. This report offers the tools I&O pros need to run a successful program and shares lessons learned from the companies that have used employee journey mapping to improve productivity. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to factor in new ideas and data.

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Table of Contents

  • Most Of What's Holding Employees Back Is Out Of Sight
  • Employee Journey Maps Help You Find Constraints
  • Follow The Seven Steps Of Employee Journey Mapping To Succeed
  • Recommendations

  • Make Facilitating Employee Success Your New Goal
  • Supplemental Material
  • Related Research Documents

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