Save or Share this Report

For Infrastructure & Operations Professionals

Use Employee Journey Mapping To Improve Your Company's Performance

Experience: The Workforce Enablement Playbook

April 18, 2017

Primary author headshot

Authors

Playbook icon

This is the Experience report in The Workforce Enablement Playbook For 2017.

Why Read This Report

The employees in your organization strive daily to create value for customers, yet they must often overcome the drag of inefficient processes, policies, and tools. Employee journey mapping is a powerful method for infrastructure and operations (I&O) professionals and can help them do both by identifying what's in their way. This report offers the tools I&O pros need to run a successful program and shares lessons learned from the companies that have used employee journey mapping to improve productivity. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to factor in new ideas and data.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($499 USD).

Purchase

Table of Contents

  • Most Of What's Holding Employees Back Is Out Of Sight
  • Employee Journey Maps Help You Find Constraints
  • Follow The Seven Steps Of Employee Journey Mapping To Succeed
  • Recommendations

  • Make Facilitating Employee Success Your New Goal
  • Supplemental Material
  • Related Research Documents

Recommended Research