As firms face growing competition for customers, they naturally want to compare themselves to their peers and competitors, but beware: Leaders don't compare their firms with competitors but with themselves — assessing how well they meet their business and user needs. Application development and delivery (AD&D) leaders no longer use industry-standard benchmarks to assess performance. Instead, they compare their current performance with where they need to be as a leader. This report shows AD&D pros how leading organizations benchmark app delivery. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We updated this report to incorporate new data.