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For CIOs

Use Tech-Driven Innovation For Big Gains In Government CX

January 9, 2020


Why Read This Report

Poor government customer experience (CX) is hurting mission performance. Government CIOs have the power to turn things around by disrupting their own organizations using technology and customer understanding. But most of them follow slowly behind the private sector and just keep up with similar departments elsewhere. There is a better way. This report explains how to use technology-driven innovation to radically improve government CX.

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Table of Contents

  • Better Government CX Drives Mission Success
  • But Government CX Quality Is Mostly Weak And Uneven
  • Innovate Disruptively In Three Ways To Radically Improve CX
  • Apply Tech-Driven Innovation Across The Range Of Government CX
  • Supplemental Material
  • Related Research Documents

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