Use Tech-Driven Innovation For Big Gains In Government CX

January 9th, 2020

Rick Parrish Vice President, Research Director

James Staten

With contributors:

Sharyn Leaver , David Truog , Brian Hopkins , Emily Stutzman , Christine Turley

Summary

Poor government customer experience (CX) is hurting mission performance. Government CIOs have the power to turn things around by disrupting their own organizations using technology and customer understanding. But most of them follow slowly behind the private sector and just keep up with similar departments elsewhere. There is a better way. This report explains how to use technology-driven innovation to radically improve government CX.

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