Trends Report

Use The AGE Gauge To Evaluate New Customer Service Technologies

Ambient Knowledge, Guided Process, And Embedded Service Experiences Power Customer-Obsessed Service

December 2nd, 2015
Ian Jacobs, VP, Research Director
Ian Jacobs VP, Research Director
With contributors:
Stephen Powers , Kate Leggett , Andrew Hogan , Danielle Jessee , Peter Harrison

Summary

Customers — particularly Millennial customers — have expanded their use of digital customer service channels. Application development and delivery (AD&D) pros must make technology investments that support the increasing use of these digital channels. This report outlines a simple-to-remember gauge for AD&D pros to use in evaluating new technologies for their focus on customer obsession.

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