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For Infrastructure & Operations Professionals

Use The Service App Store To Enable Customer Obsession In I&O

July 21, 2016


Why Read This Report

Emerging from consumer app store models, the service app store concept is now becoming an alternative for infrastructure and operations (I&O) professionals because business technology (BT) users gain great benefit from the experience. Earlier service catalogs lack full self-service for customers and integration across portals that have proliferated in the enterprise. The service app store represents the convergence of portals, software marketplaces, and service catalogs but is not yet truly a distinct product category. The service app store fills an important void; however, be mindful of cultural challenges inherent in its implementation.

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Table of Contents

  • The Service App Store Emerges As The New Face Of Enterprise BT
  • The Service App Store Is More Than The Sum Of Its Parts
  • Convergence Or Confusion? The Service App Store Market Evolves
  • Recommendations

  • Observe Key Cultural Challenges In Your Service App Store Strategy
  • What It Means

  • The Service App Store Is A Foundation Of Hybrid Service Integration
  • Supplemental Material
  • Related Research Documents

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